Each NCP server is equipped with a call center software package as standard and allows you to configure a customer service center with telephone traffic organized in queues.
In customer service departments of many companies, various indicators and parameters related to the quality of customer service and the level of customer satisfaction are measured. Thanks to the analysis of telephone traffic statistics, we can manage call center systems, and thus increase the efficiency and quality of work of consultants, traders and agents.
- DON’T WANT TO LOSE CUSTOMERS DUE TO MISSED CALLS?
- DO YOU WANT TO COLLECT MORE INFORMATION ABOUT YOUR CUSTOMERS AND WANT TO INCREASE THE PRODUCTIVITY OF YOUR BUSINESS?
- DO YOU CONDUCT PHONE CAMPAIGNS?
- ARE YOU INTERESTED IN EXTENDED CALL STATISTICS?
- DO YOU WANT TELEPHONE RECORDINGS IN YOUR COMPANY TO BE SAFE AND WELL MANAGED?
- DO YOU CARE ABOUT THE PROFESSIONAL IMAGE OF YOUR COMPANY?
WE HAVE A SOLUTION FOR YOU
Slican CallCenterMAN is a software for managing and controlling work in call center departments, such as all kinds of customer service offices, sales departments and service centers. Monitoring work data in such places is a huge amount of data that is difficult to process manually. A dedicated web application provides Managers with many tools to facilitate the management and optimization of operating costs. The application is available from any web browser.