Slican Call Center
Each NCP server is equipped as standard with call center software package and enables the organization of a service center with consultants efficiently servicing customers and telephone traffic organized in appropriate queues and waiting connections in them, so as to ensure a satisfactory level of customer service.
In customer service departments of many companies, various indicators and parameters related to the quality of customer service and the level of customer satisfaction are measured. Thanks to the analysis of telephone traffic statistics, we can manage call center systems and thus increase the effectiveness and quality of work of consultants, salesmen or agents.
- DON’T WANT TO LOSE CUSTOMERS DUE TO MISSED CALLS?
- DO YOU WANT TO COLLECT MORE INFORMATION ABOUT YOUR CUSTOMERS AND WANT TO INCREASE THE EFFICIENCY OF YOUR COMPANY?
- DO YOU REALIZE TELEPHONE CAMPAIGNS?
- ARE YOU INTERESTED IN ADVANCED CALL STATISTICS?
- DO YOU WANT TO ENSURE THE SECURITY AND GOOD MANAGEMENT OF YOUR RECORDED CALLS?
- DO YOU CARE ABOUT THE PROFESSIONAL IMAGE OF YOUR COMPANY?
WE HAVE A SOLUTION FOR YOU
Slican CallCenterMAN is a mangement and work control software in call center departments such as all kinds of customer service offices, sales departments or service centers. Monitoring of work data in such places is a huge amount of data, which is difficult to process manually. Dedicated web application provides managers with many tools facilitating management and optimization of operating costs. The application is available from any web browser.