DISTINGUISHING FEATURES:

• 3 different models of IP PBX IPU-14 (detailed information in table below):
  • IPU-14.102 - up to 78 subscribers (WM/1U)
  • IPU-14.103 - up to 38 subsribers (WM)
  • IPU-14.105 - up to 38 subscribers (WM/1U)
• works with Slican CTI Communicator: PhoneCTI, MessengerCTI and WebCTI - application for phone, computer and smartphones
• open protocols HTTP / EbdRECP / TAPI / HOTELP / XML / CTIP
• eSSL networking - ability to connect IPU-14 in one network with other Slican IPx series servers
• advanced cost management and control - LCR and Slican BillingMAN charging application
• ability to define limits for specified subscribers using Slican WebCTI
• integrated VoIP - internet telephony service
• integrated GSM - high-quality and cost-effective GSM connectivity within the corporate network
• works with Slican IP system and SIP phones
• works with Slican DPH series door phones
• LAN / WAN networking
• integrated conversation recording on micro SD card with Slican RecordMAN
• control of remote external devices, sensor / relay - automatic devices and smart buildings without the expense of additional systems
• energy efficiency - low power consumption - 22W
• small size (310 mm x 210 mm x 55 mm), weight (1,6 kg) and compact stylish cover

Hardware data:

INTEGRATION

The IPU-14 server as an element of an IT and telecommunication system:

IPU-14 server - integration with PC applications:

The latest generation Slican CTI application bundle supports team work and cooperation. This is a set of intuitive solutions to operate on PCs and smartphones. Integrates extended telephone connectivity functions with "select and click" operation.

• Slican PhoneCTI - an extended communication system which integrates voice communication with chat, SMS and WWW solutions. Coloured icons give the current availability status of the caller (available, busy, out of office, etc.) and enable the selection of the best method of communication. PhoneCTI enables the customer to access the company and private telephone book. They can be modified as required. The following actions can be performed from the application level: configuring transfers and notifications, listening to call records. It integrates all contacts and enables efficient, rapid communication.
• Slican WebCTI - a friendly application available through an Internet browser, allowing various phone behaviours to be defined - blocking selected calls, activation of Slican MobilePhone service and downloading sound files with recorded conversations. WebCTI informs the client about the state of the account - the costs of completed calls enables tracking of the history of all contacts in the same way as with Slican PhoneCTI. Chats, SMS, phone conversations organized in the form of a transparent history, grouped by client, date, etc. may constitute an additional element of the CRM system used by a company.
• Slican MobileCTI - a mobile version of the Slican WebCTI application, i.e. support and management of your "phone" from a mobile phone.

• phone calls from the level of contact data in an CRM application records can be made by clicking on a telephone number on the screen,
• viewing active phone calls within the company from a CRM application level,
• phone calls billings - cost control, possibility to assign them to a project, to costs of customer service or to other types of costs used by the specific company,
• downloading phone calls recorded in telephone exchanges and attaching them to the files of CRM contractors,
• assigning text memos or records from telephone exchanges to the client's files,

• electronic locks, interphones, parking gates operated from the reception or other hotel services using phone systems
• operation of room-status: cleaned, failure, etc.
• handling mini-bars in rooms: full, to replenish, etc.
• audio surveillance and recording - audio monitoring of selected rooms
• recording - permanent or temporary recording of conversations and data about calls to and from reception
• intercom - sound and PA system - calling persons, reception announcements

TAPI - integration of the IPU-14 server with MS Outlook:

• contacts from the MS Outlook database are used directly from the mail account simply by clicking the "Make a call" window
• other applications are not required for cooperation and integration with a PC
• each incoming call results in the displaying of a contact's "business card" on the computer screen and gives immediate access to memos, mails, etc.
• when calling companies/persons from the MS Outlook contacts database you can use other functions of Microsoft applications - recording phone conversations, calls to contact groups, etc.

NETWORKING

Advantages of networking the IPU-14 server in an IP network:

• creating of Slican servers network - up to 15 servers / up to 3999 subscribers (extended Slican Smart Link protocol)
• logging of up to 100 VoIP operators
• possibility to use up to 16 VoIP channels
• possibility to network with other manufacturer's servers (SIP 2.0 protocol)
• networking tandems - creating a convergent network
• using server functions - Mobile Phone, CallBack, call transfer, call relay, CLIP number identification, etc.
• using open CTIP protocols (cooperation with WebCTI / PhoneCTI)
• use of open HOTELP protocol (enables cooperation with different hotel applications)
• cooperation with IP DECT system phones
• integrated Ethernet (LAN / WAN) interface for local and remote management
• remote access through ISDN
• voice over IP transmission
• regardless of the number of linked Slican servers, they can be centrally managed by a single administrator from one work position
• telecom cost reduction thanks to integration of subscribers from various locations into one network

• LCR (Least Cost Routing) is a telecommunication solution which enables routing of outgoing calls through a telephone exchange to the specific operator's network, VoIP or GSM gate, while also selecting the least expensive route. System LCR can also select calls in the area of services of a single operator, e.g. by selecting from among different tariffs.
• The IPU-14 server uses the data from telecommunication operators (tariffs saved in the system) and autonomously routes the traffic to the link which is currently available at the lowest rate. Depending on the user's decision and network resources it is possible to define routing of international traffic through a cheap VoIP network and calls to mobile phones through a GSM card installed in the Slican server. Calls between company callers are then completed using the operator's offer at promotional prices or even free of charge.
• Slican BillingMAN enables settling of calls on the basis of price lists and tariffs specific for every operator or defined individually by the server's owner. The application is excellent for the settling of traditional tariff plans, such as per second tariffs and initial fees. Extended version of the application - BillingMAN.plus additionally creates statistics concerning the number of generated calls and occupation analysis for individual lines stemming from it.

The data is summarized in the form of tables and charts, presenting the analysis results in a quick and convenient way. The reports may be prepared using time as a parameter - for a specific day or for a selected number group (e.g. for a sales department), a single subscriber or for a selected call category, e.g. international calls. The reports may be also created for incoming traffic. The information collected by the analysis module may prove whether the phone traffic in a company is organized correctly or what steps need to be taken to improve it. The information may serve as a valuable guideline for the organization of departments such as Call Centers, services and other services which must be always available for contractors.

• alternative for costly systems created with extended Call Centers in mind
• flexible adjustment of the size of server to the individual needs of the company
• possibility of integration with external, additional applications to improve the organization of the operation of the Call Center

• identification of incoming numbers and caller data before answering
• quick access to information associated with the client in an ERP system
• access to incoming call history to facilitate supervision of the client communication process
• transparent data presentation
• easy addition of new customers to the Call Center database
• convenient access to billing information divided between individual consultants and customers
• recording and archiving of conversations with Call Center customers
• flexible integration using open protocols via external protocols in accordance with caller requirements

Advantages for Call Center solutions from the use of the IPU-14 server:

INVENIO information lines

• the company or office staff can answer fewer calls, i.e. ignoring calls which do not require personal contact
• all incoming calls will be answered
• multiple incoming connections to one number can be answered
• a caller may contact the operator at any time and from any level of INVENIO

INVENIO information lines enable messages to be recorded, information or music to be played for customers waiting to be put through. This might be an information bulletin about current promotions in a hotel, restaurant menu or an important announcement in an office. INVENIO information lines may be used by sales departments, such as for organizing competitions or promotional actions. INVENIO enables clients to be serviced in several languages. Selecting the language of messages may be done at the beginning of the call.

RecordMAN

• RecordMAN.server - enables downloading of records from the PABX resources and making copies on the hard disk of a computer connected to the local network
• RecordMAN.client - for searching for and listening to individual records. Different criteria may be used for playing and filtering the records.

The application offers high reliability, especially for companies and public institutions where all calls are recorded

• RecordMAN on IPU-14 servers performs simultaneous recording of up to 8 channels
• the duration of recorded calls is limited only by the capacity of the disk used for storage
• guarantees extensive tools and filters for searching records
• levelling of rights to download and listen to the records; password protection guarantees high security level
• facilitates work; listening to the calls recorded in a specific company and multicontextual analysis enables quick reaction to signals from customers
• supports the operation of government and local government administration units by recording calls in emergency notification centres, applicants' calls to offices, etc.

Teleconferences

• using a system phone
• by programming conference participants using Slican ConfigMAN

1. Data sheet
2. Declaration of Conformity (CE)