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Slican IPS-08 IP PBX


Compact and universal Slican IP PBX with built-in GSM gateway, IP gateway and integrated call recording. In a single word, perfect communication solution. IPS-08 can operate as a stand-alone unit or be part of a dissipated telecommunications network - across offices in different locations within a larger network of Slican IPL-256, IPM-032-6400 or MAC-6400 servers.

IPS-08 due to efficient solutions can be used as IP PBX or VoIP gateway. Small dimension, standard AC adapter and friendly configuration of the device makes it versatile and powerful communication tool. IPS-08 IP PBXes series through the integration with external applications - CRM software, hotel, email and collaboration with universal CTI Communicator Slican - are fully-sufficient and versatile product. It's a new generation of Slican IP PBXes that meets the communication needs of any company, agency or organization.

   
     
 

 

DISTINGUISHING FEATURES:


  • 4 different models of IPS-08 IP PBX:
    • IPS-08.100 
    • IPS-08.101 
    • IPS-08.104  
    • IPS-08.105 
  • quick configuration – ability to download .exe file for Slican ConfigMAN managing and setup software for quick configuration
  • works with Slican CTI Communicator: PhoneCTI, MobileCTI and WebCTI - application for phone, computer and smartphones
  • open protocols HTTP / EbdRECP / TAPI / HOTELP / XML / CTIP
  • eSSL networking – ability to connect IPS-08 (IPS-08.100 and IPS-08.101 models only) in one network with other Slican IPx series servers
  • advanced cost management and control – LCR and Slican BillingMAN charging application
  • ability to define limits for specified subscribers using Slican WebCTI
  • integrated VoIP – internet telephony service
  • integrated GSM - convenient SIM card slot on the outside of the housing (IPS-08.101 and IPS-08.104 models only)
  • works with Slican system IP Phone and SIP phones
  • works with Slican DPH series door phones
  • LAN / WAN networking
  • integrated conversation recording on micro SD card with Slican RecordMAN (IPS-08.100 and IPS-08.101 models only )
  • control of remote external devices, sensor / relay - automatic devices and smart buildings without the expense of additional systems
  • comfortable standard AC power adapter 12V, 1.2A
  • energy efficiency - low power consumption - 12W
  • small size(191 mm x 111 mm x 36 mm), weight (300 g) and compact stylish cover

Hardware data

  IPS-08.100 IPS-08.101 IPS-08.104 IPS-08.105
Analogue ports AB (FXS) 8 4 2 4
Analogue trunks POTS (FXO) - 1 - 1
VoIP channels 8 8 2 4
VoIP truncks 8 8 8 8
Max number of simultaneous VoIP calls without limits*
VoIP subscribers 16 16 8 8
GSM trunks - 1 1 -
Calls recording channels 8 8 - -
Sensor / relay - 1 1 -
LAN 1 1 1 1
 
*The maximum number of simultaneous connections is understood as all incoming, outgoing and internal calls at the same time.

 

 

INTEGRATION


The IPS-08 server as an element of an IT system:

 
 

IPS-08server - integration with PC applications:

(PhoneCTI / WebCTI / XML / HOTELP/TAPI)
 
 
The latest generation Slican CTI application bundle supports team work and cooperation. This is a set of intuitive solutions to operate on PCs and smartphones. Integrates extended telephone connectivity functions with "select and click" operation.
 
 
The applications were designed based on the concept of universality and the availability of many devices. It can be implemented without the need for any additional server besides the IPx Slican series solutions.
 
The latest generation of Slican CTI solutions include:
 
  • Slican PhoneCTI - an extended communication system which integrates voice communication with chat, SMS and WWW solutions. Colored icons informs about current availability status of the subscriber (available, busy, out of office, etc.) and enable the selection of the best communication method. PhoneCTI enables customer access to public and private phone book. They can be modified as required. The following actions can be performed from inside application: configuring transfers and notifications, listening  call records. It integrates all contacts and enables efficient, rapid communication.
  • Slican WebCTI - a friendly application available via an Internet browser, allowing various phone behaviors to be defined - blocking selected calls, activation of Slican MobilePhone service and downloading sound files with recorded conversations. WebCTI informs the client about the state of the account - the costs of established calls enables tracking of the history of all contacts in the same way as with Slican PhoneCTI. Chats, SMS, phone conversations organized in the form of a transparent history, grouped by client, date, etc. may constitute an additional element of the CRM system used by a company.
  • Slican MobileCTI - a mobile version of the Slican WebCTI application, i.e. support and management of your "phone" from a smartphones.
The open protocols used in the IPS-08 IP PBX server enable integration with CRM class programs, hotel applications or external e-mail applications. The combination of telephony with external databases enables better and more complete use of information concerning customer service. This facilitates everyday communication, supports sales processes and streamlines information flow.
 
IPS-08IP PBX server with CRM - more information, better communication:
  • phone calls from the level of contact data in an CRM application database can be made by clicking on a telephone number on the screen,
  • viewing active phone calls within the company from inside CRM application,
  • phone calls billings - cost control, possibility to assign them to a project, to costs of customer service or to other types of costs used by the specific company,
  • downloading phone calls recorded in PBX and attaching them to the files of CRM contractors,
  • assigning text memos or records from PBX to the client's files,
 
IPS-08 IP PBX server with the hotel application - streamlines the operation and management of:
  • electronic locks, interphones, parking gates operated from the reception or other hotel services using phone systems
  • operation of room-status: cleaned, failure, etc.
  • handling mini-bars in rooms: full, to replenish, etc.
  • audio surveillance and recording - audio monitoring of selected rooms
  • recording - permanent or temporary recording of conversations and data about calls to and from reception
  • intercom - sound and PA system - calling persons, reception announcements
 
TAPI - integration of the IPS-08 server with MS Outlook:
 
  • contacts from the MS Outlook database are used directly from the mail account simply by clicking the "Make a call" window
  • other applications are not required for cooperation and integration with a PC
  • each incoming call results in the displaying of a contact's "business card" on the computer screen and gives immediate access to memos, mails, etc.
  • when calling companies/persons from the MS Outlook contacts database you can use other functions of Microsoft applications - recording phone conversations, calls to contact groups, etc.

 

 

NETWORKING


Advantages of networking the IPS-08 server in an IP network:

(VoIP protocols: eSSL or SIP 2.0)
  • the use as a standalone server, the server in the network of Slican IP devices  or VoIP gateway
  • work as VoIP client / server
  • creating of Slican servers network - up to 15 servers / up to 3999 subscribers (extended Slican Smart Link protocol)
  • possibility to use up to 8 VoIP channels
  • possibility to network with other manufacturer's servers (SIP 2.0 protocol)
  • using server functions - Mobile Phone, CallBack, call transfer, call forwarding, CLIP number identification, etc.
  • using open CTIP protocols (cooperation with Slican CTI Comunicator)
  • use of open HOTELP protocol (enables cooperation with different hotel applications)
  • cooperation with IP DECT system phones
  • integrated Ethernet (LAN / WAN) interface for local and remote management
  • remote maintenance and service
  • voice over IP transmission
  • regardless of the number of linked Slican servers, they can be centrally managed by a single administrator from one workstation
  • telecom cost reduction due  to integration of subscribers from various locations into one network
 
Networking by connecting IPS-08 servers to a LAN / WAN network
 
 
IPS-08 IP PBX server - as an application and protocol server
 
IPS-08 used as an IP PBX server for CTIP, XML, HTTP, HOTELP, TAPI and EbdRECP protocols enables integration with different applications by other manufacturers with the added value of implementation of industry software without additional investment costs associated with hardware.
 
Slican company applications were designed around the concept of universality and availability from many devices. They can be implemented without the need of any additional server besides the IPx Slican class solutions. CTI Slican tools provide comprehensive communication by increasing the efficiency of a business and administration for internal communication and external PBX networks.

 

COST CONTROL


 
The IPS-08 server ensures full cost control of phone calls. The applications provide post and online information about the generated call costs and functional solutions used in servers to optimize costs of telephony in the company. The customers have LCR functionality and Slican BillingMAN application at their disposal, and the use of these applications brings notable benefits and savings.
 
 
  • LCR (Least Cost Routing) is a telecommunication solution which enables routing of outgoing calls via PBX to the specific provider network, VoIP or GSM gate, while selecting the least expensive route. System LCR can also select calls in the area of services of a single provider, e.g. by selecting from among different charging plans. The IPS-08 server uses the data delivered by telecommunication provider (charging plans saved in the system) and autonomously routes the call to the trunk which is currently available at the lowest rate. Depending on the user's decision and network resources it is possible to define routing of international calls via a cheap VoIP network and calls to mobile phones via GSM card installed in the Slican server. Calls between company callers are then completed using the provider offer at promotional prices or even free of charge.
  • Slican BillingMAN enables charging calls according price lists and charging plans specific for every provider or defined individually by the server's owner. The application is excellent for the settling of traditional charging plans, such as charging by seconds and initial fees. Extended version of the application - BillingMAN.plus additionally creates statistics concerning the number of generated calls and occupation analysis for individual lines. The data is summarized in the form of tables and charts, presenting the analysis results quick  and in a convenient form. The reports may be prepared using time as a parameter - for a specific day or for a selected group (e.g. for a sales department), a single subscriber or for a selected call category, e.g. international calls. The reports may be also created for incoming calls. The information collected by the analysis module may prove whether the phone calls in a company are organized correctly or what steps need to be taken to improve it. The information may serve as a valuable guideline for the organization of departments such as Call Centers, services and other departments which must be always available for contractors.
  • WebCTI is part of Slican CTI Communicator. This friendly application available via the Website, allows you to define different phone behaviors - lock for the selected calls, activate Slican MobilePhone service and download the audio files. WebCTI presents the status of your account - the cost of outgoing calls, allows the department manager to identify and assign limits on calls for each employee.

 

 

ORGANIZATION


CALL CENTER

Reaching clients efficiently, offering effective and professional service as well as easy contact with the company have a key meaning in the operating strategy of a modern company. Good work organization is crucial for the correct operation and development of a company. It is very important for Call Centers to minimize the reaction time for incoming calls and to provide the fast solving of the clients' issues. The IPS-08 server is the perfect choice for small companies wishing to create a Call Center.
 
Advantages of using the IPS-08 IP PBX server in Call Centers:
  • alternative for costly systems created with extended Call Centers in mind
  • flexible adjustment of the size of server to the individual needs of the company
  • possibility of integration with external, additional applications to improve the organization of the operation of the Call Center
Due to the integration of the IPS-08 server with Call Center applications the user achieves the following:
  • identification of incoming numbers and caller data before answering
  • quick access to information associated with the client in an ERP system
  • access to incoming call history to facilitate supervision of the customer communication process
  • clear data presentation
  • easy addition of new customers to the Call Center database
  • convenient access to billing information divided between individual consultants and customers
  • recording and archiving of conversations with Call Center customers
  • flexible integration using open protocols via external protocols in accordance with caller requirements
Advantages for Call Center solutions from the use of the IPS-08 server:
 

 

INVENIO information lines

 
Flexible navigation, friendly and useful to customers calling using a Slican INVENIO information line means that the customer does not have to listen to long announcements or music. INVENIO enables to obtain quick connection with the specific department or extension number.
  • the company or office staff can answer fewer calls, i.e. ignoring calls which do not require personal contact
  • all incoming calls will be answered
  • multiple incoming connections to one number can be answered
  • a caller may contact the operator at any time and from any level of INVENIO
INVENIO information lines enable messages to be recorded, information or music to be played for customers waiting to be put through. This might be an information bulletin about current promotions in a hotel, restaurant menu or an important announcement in an office. INVENIO information lines may be used by sales departments, such as for organizing competitions or promotional actions. INVENIO enables customer to be serviced in several languages. Selecting the language of messages may be done at the beginning of the call.
 
Slican Infolines enable the highlighting of the most important customers by assigning them as VIP, it allows priority phone calls to be made with a specific employee, i.e. "VIP customer account manager".
The IPS-08 enables you to create up to 99 different information lines and connect them together to create complex automatic announcement systems.
 
Example use of the INVENIO information line with the IPS-08 type IP PBX server:
 
 
The new API Infolines enable integration of information sent from an external database with the data recorded in the IPS-08 server. You need only a Slican IPS-08 server and a company customer database to achieve more efficient work organization. Reliable integration will enable the company to offer efficient customer service at the highest level. Calls intended for field offices will be rejected.
 
 
Example of using an API information line in a consulting company:
 

RecordMAN

The quality of customer service is very important in all types of companies: small, medium-sized or large. Many companies and institutions require modern solutions which enable recording of calls and consequent management of the recordings. Slican RecordMAN is a  developed for cooperate with integrated Embedded Recording system.
 
RecordMAN includes two applications:
  • RecordMAN.server - enables downloading of records from the PABX resources and making copies on the hard disk of a computer connected to the local network
  • RecordMAN.client - for searching  for and listening to individual records. Different criteria may be used for playing and filtering the records. The application offers high reliability, especially for companies and public institutions where all calls are recorded
RecordMAN on IPS-08 servers 
  • performs simultaneous recording of up to 8 channels
  • the duration of recorded calls is limited only by the capacity of the disk used for storage
  • guarantees extensive tools and filters for searching records
  • leveling the privileges to download and listen recordings; password protection guarantees high security level
  • facilitates work; listening to the calls recorded in a specific company and multicontextual analysis enables quick reaction to information  from customers
  • supports the operation of government and local government administration units by recording calls in emergency notification centers, applicants' calls to offices, etc.
 

Teleconferences

Using the teleconferencing function offered by the IPS-08 type IP PBX server allows you to organize work even better. Employees do not have the distraction from their work by the need to take business trips lasting several days. They simply return to their work and customers after the teleconference is over. Slican's teleconferences are an economical and optimum solution for companies.
The IPS-08 server enables you to use teleconferences for company subscribers and for external numbers, including GSM and IP. Teleconferences facilitate management and information flow, which optimizes work organization. Conference solutions for up to 12 participants are available, and up to 4 simultaneous conferences are possible.
 
A teleconference can be set up:
  • using a system phone
  • by programming conference participants using Slican ConfigMAN
  • Slican teleconferences are also available in three versions:
CONFERENCE GROUPS - the optimum teleconference solution for subscribers who organize regular teleconferences with a fixed list of participants or with a rarely modified list.
CONFERENCE ROOMS - a solution for distributed organizations which need to set up ad hoc teleconferences with varied lists of participants.
PRIVATE CONFERENCES - available for all users of Slican system telephones (with the exception of CTS-102.HT). The person initiating a private teleconference automatically becomes its custodian and can invite subscribers from internal and external networks, including IP or GSM subscribers.

 





Fair Play 2007